Refund & Returns Policy

  1. Return & Exchange Eligibility

We want you to love your Dokuro Clothing purchase! If you’re not satisfied with your order, you may return or exchange items under the following conditions:

  • Items must be unworn, unwashed, and in original condition (with tags and packaging).
  • Returns must be initiated within 14 days of receiving your order.
  • We do not accept returns for final sale items, limited edition releases, or custom pieces.
  1. How to Request a Return or Exchange

To start a return or exchange, please follow these steps:

  1. Contact Us – Email [your email/contact form] with your order number and reason for return.
  2. Wait for Approval – Once approved, we’ll provide return shipping instructions.
  3. Ship the Item – You are responsible for return shipping costs unless the item is defective or incorrect.
  4. Receive Your Refund or Exchange – Refunds will be issued back to the original payment method within 7–10 business days after we receive the item. Exchanges will be processed once we receive your returned item.
  1. Refund Details
  • Refunds cover only the product price and do not include shipping fees.
  • If you received a defective or incorrect item, we will provide a full refund or free exchange, including shipping costs.
  • Refunds may take up to 10 business days to reflect in your account, depending on your payment provider.
  1. Cancellations & Order Changes
  • Orders can only be canceled or modified within 24 hours of purchase. After this timeframe, we cannot guarantee changes or cancellations.
  1. Non-Returnable Items

We cannot accept returns or exchanges for:

  • Final sale items & promotional discounts
  • Custom or made-to-order items
  • Items that show signs of wear, wash, or damage caused by the customer
  1. Contact Us

If you have any questions about returns or refunds, feel free to reach out to our team at [your email/contact page]. We’re here to help!