FAQ

  1. Orders & Shipping

Where do you ship?

We ship nationwide within the Philippines and internationally to select countries. Shipping rates and delivery times vary based on your location.

How long does shipping take?

  • Metro Manila: 3–5 business days
  • Provincial Areas: 5–7 business days
  • International: 10–21 business days (varies by country)

How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking number and a link to track your package.

Can I change or cancel my order?

Orders can only be modified or canceled within 24 hours of placing them. Contact us at [your email/contact page] ASAP if you need to make changes.

  1. Returns & Exchanges

What is your return policy?

You can return or exchange items within 14 days of receiving your order, as long as they are unworn, unwashed, and in original condition with tags.

How do I return or exchange an item?

  1. Contact us at [your email/contact page] with your order number and reason for return.
  2. Ship the item back following our instructions. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
  3. Receive your refund or exchange once we inspect the returned item.

What items are non-returnable?

  • Final sale & discounted items
  • Custom or made-to-order pieces
  • Items that show signs of wear or damage
  1. Payments & Discounts

What payment methods do you accept?

We accept credit/debit cards, PayPal, GCash, and bank transfers. International orders may have additional payment options at checkout.

Do you offer discounts or promo codes?

Yes! Follow us on Instagram and Facebook for exclusive discounts and sign up for our newsletter to get early access to sales.

  1. Products & Sizing

How do your sizes run?

Our pieces follow Asian sizing, which may run smaller than US/EU sizes. Please check our Size Guide before purchasing to find the perfect fit.

Do you restock sold-out items?

Some items may be restocked, while limited edition pieces will not return. Follow our social media for restock announcements.

Are your designs exclusive to Dokuro Clothing?

Yes! All our designs are original and unique to Dokuro Clothing, inspired by Japanese culture and streetwear.

  1. Collaborations & Wholesale

Can I collaborate with Dokuro Clothing?

We’re always looking to work with artists, designers, and influencers who align with our brand. If you’re interested, email us at [your email] with your portfolio.

Do you offer wholesale or bulk orders?

Yes, we offer wholesale pricing for select retailers. For inquiries, contact [your email/contact page].

  1. Contact Us

Still have questions? Reach out to us at [your email/contact form], and we’ll get back to you as soon as possible!